Frequently Asked Questions

What is Dilka?

Dilka is a perfumed body-care preparation associated with Sudanese beauty traditions. Our Dilka Sowda is a body exfoliant; our Dilka Mahlab is primarily a perfuming step. Explore the ritual guide.

Where should I begin?

Choose a product for the moment you want: cleansing, richer body care, personal fragrance or scent for your space. The ritual finder explains a personal edit in four questions, without requiring an email.

Are all products suitable for sensitive skin?

Suitability is personal. We do not promise that every formula suits sensitive or reactive skin. Check the full ingredient information, patch-test new products and ask us if you need help checking a specific ingredient.

Is Baby Face butter vegan or fragrance-free?

No. The listed ingredients include beef tallow, beeswax and orange and grapefruit essential oils. You can read the listed blend on the product page or ask us for the current complete declaration.

Can I put bakhoor on my skin?

No. Bakhoor is home fragrance. Follow the product and burner directions, use ventilation and never leave it burning unattended. Keep it away from children, pets and flammable materials.

Do you deliver internationally?

Yes, to supported destinations worldwide. Standard international shipping is £20, with a £30 rate for our Middle East market. Your address-specific shipping options, taxes and any applicable duties are confirmed at checkout. Read delivery details.

Can I return an item?

Eligible unopened, unused and resalable items can be returned within 30 days of purchase under our existing policy. Please contact us first. Opened or used cosmetics, skincare and fragrances are normally excluded unless defective or damaged. Read the return policy.

How does Dilka Doll give back?

We work with the Hudson Roy Foundation, supporting its work providing food, essentials and medical help to people in need in Sudan. Learn about the work.